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Policy & Regulations Center

Policy & Regulations Center

Ensuring fairness and transparency in all tourism activities

Payment Policy

Last updated: 10/10/2026

The huongdanviendulich.vn platform acts as an escrow intermediary to protect the interests of both Tourists and service providers. All payment transactions are conducted through the platform's system, ensuring transparency and security in accordance with legal regulations.

1. General Payment Policy

The platform collects and holds funds for all transactions. Tourists must pay 100% of the service/tour value immediately upon successful booking. All funds are held in the escrow account until the service is completed or as stipulated in the Cancellation & Refund Policy.

Supported payment method: Bank transfer. All transactions are secured according to current security standards. The platform does not store customers' credit card information.

The platform reserves the right to suspend or refuse payment if it detects a suspicious transaction or a violation of the Operating Regulations.

2. Escrow Mechanism

  • Tourists pay 100% of the service/tour value.
  • For Tour Guide Rental services: The tour guide must pay a deposit of VND 500,000 to receive the Tourists' detailed information. The platform does not use the parties' funds for any purpose other than holding and releasing them in accordance with these regulations.

3. Fund Release Period

After the service/tour ends, the system automatically sends a notification requesting the Tourist to confirm completion.

The Tourist has 24 hours to click the “Confirm completion” button or submit a complaint. If there is no response after 24 hours, the system will automatically record the service as completed. The Tourist still has the right to submit a complaint within 05 working days from the time the system automatically records completion.

a. Tour Guide Rental Services

The platform will release the funds to the tour guide (returning the VND 500,000 deposit and paying the service fee after deducting the platform fee of VND 50,000) within 02 working days after the 05-day complaint period expires or after the complaint has been fully resolved, if any.

b. Tour Booking Services

The platform will release 100% of the tour payment (after deducting the 5% platform fee) to the Travel Partner within 02 working days after the 05-day complaint period expires or after the complaint has been fully resolved, if any.

4. Payment Responsibilities of the Parties

  • Tourists: Make full payment, confirm completion on time, and submit complaints, if any, within the prescribed period.
  • Tour Guides / Travel Partners: Provide services as committed, pay the deposit (for tour guides), and cooperate in handling complaints.
  • Platform: Safely and transparently hold funds, deduct the correct platform fees, release funds on time, and notify the parties of payment status via email and their accounts.

5. Handling Special Cases

  • Disputes or complaints: The platform reserves the right to temporarily hold the funds until the two parties reach an agreement or a conclusion is issued by a competent authority.
  • Service not provided due to the fault of the tour guide or Travel Partner: The platform will refund the Tourist in accordance with the policy and reserves the right to deduct the tour guide's deposit as compensation.
  • Errors caused by the platform's system: A full refund will be provided, along with support for remediation in accordance with the technical error-handling process.

6. Detailed Payment Process

6.1. Tour Guide Rental Services

a. Payment between the Tourist and the Tour Guide*

Step 1: The Tourist selects the service and reviews the total amount to be paid.

Step 2: Complete payment of 100% of the service value.

Step 3: The system automatically confirms and safely holds the funds until the service is completed.

b. Payment between the Tour Guide and the Platform*

Step 1: The tour guide pays a deposit of VND 500,000 to receive the Tourist's detailed information.

Step 2: After the service is completed and the prescribed complaint period has expired.

Step 3: The tour guide receives the deposit and service fee after deducting the platform fee of VND 50,000 within 02 working days after the complaint period expires.

c. Payments to Affiliates*

Step 1: Share the referral link/code and complete a successful transaction.

Step 2: The system records the commission after the service is completed and no complaint arises.

Step 3: The Affiliate requests commission withdrawal upon reaching the minimum threshold.

6.2. Tour Booking Services

a. Payment between the Tourist and the Travel Partner*

Step 1: The Tourist selects the tour and reviews the total amount to be paid.

Step 2: Complete payment of 100% of the tour value.

Step 3: The system automatically confirms and safely holds the funds until the tour is completed.

b. Payment between the Travel Partner and the Platform*

Step 1: After the tour is completed and the prescribed complaint period has expired.

Step 2: The platform deducts a service fee of 5% of the tour value.

Step 3: The Travel Partner receives the remaining funds within 02 working days after the complaint period expires.

c. Payments to Affiliates*

Step 1: Share the referral link/code and complete a successful transaction.

Step 2: The system records the commission after the service is completed and no complaint arises.

Step 3: The Affiliate requests commission withdrawal upon reaching the minimum threshold.