Booking a guide on Huongdanviendulich.vn consists of 5 steps: finding a guide or posting a request, sending a booking request, waiting for the guide to confirm, making payment as instructed, and joining the tour. This article explains each step, summarizes the cancellation and refund policy, and explains how to file a complaint so you can book the service with confidence.
📌 Quick information
| Item | Details |
|---|---|
| Platform fee for clients | None |
| Cancellation within 1 hour after payment | 100% refund |
| Guide cancels after confirmation | Traveler receives a 100% refund |
| Guide's commitment | VND 500,000 deposit upon accepting the booking |
| Full policy | Policies section in the footer |
| Recommended purchase | Travel insurance |
Article contents
- 5 steps to book a guide
- Booking a ready-made or custom-designed tour
- Guide booking service cancellation policy (summary)
- Cancellation and refund process
- Complaints and dispute resolution
- Frequently asked questions
- Conclusion
5 steps to book a guide
- Create a traveler account on Huongdanviendulich.vn.
- Find a guide: go to the guide directory and filter by card type, experience, or gender; view languages, reviews, and prices. Alternatively, post a guide request to receive proposals.
- Send a booking request: clearly state the date, pickup location, number of guests, itinerary, and language.
- Wait for confirmation: the guide reviews their schedule and clicks confirm or decline.
- Pay and join the tour: make payment as instructed on the platform and keep all communication within your account.
>>> See also: 2026 Guide Booking Price List
💡 In short: the more clearly you state your requirements, the more relevant the proposals and accurate the quotations you will receive.
Booking a ready-made or custom-designed tour
- Ready-made tours: choose one from the tour directory and review its itinerary, price, and individual policies.
- Custom tours: submit a tour design request so partners and guides can send proposals.
Guide booking service cancellation policy (summary)
If a guide cancels after confirmation due to their own fault, the traveler receives a 100% refund and the guide forfeits the deposit. Ready-made tours are subject to separate cancellation rates based on tour length; see the details in the Cancellation and Refund Policy.
| When the traveler cancels | Refund amount |
|---|---|
| Within 1 hour after payment | 100% |
| More than 7 days before the service start date | 80% |
| Within 7 days before the start date | 50% |
| After the service has started | No refund |
💡 In short: the table above is only a summary; the full and latest policy is always available on the Cancellation and Refund Policy page.
Cancellation and refund process
- Log in, select the transaction, and submit a cancellation request.
- The system checks the request according to the policy; support will contact you within 24 hours if verification is required.
- Receive notification of the result.
- Receive a refund: 100% immediately or within a maximum of 24 hours if the guide declines or does not respond; if the traveler cancels, the refund follows the policy within approximately 2 business days (possibly taking 3–7 days depending on the payment method).
Complaints and Dispute Resolution
- Keep all communications, confirmations, and payments on the platform as evidence.
- Submit complaints in accordance with the Dispute Resolution Policy.
- Read more about the Payment Policy and Terms of Use.
- Refer to the User Guide and Frequently Asked Questions.
>>> See also: How to Check a Tour Guide Card
Frequently Asked Questions
1. Is there a platform fee for booking a tour guide?
No. The person making the booking does not pay a platform fee.
2. How long does it take for the tour guide to confirm?
The tour guide reviews their schedule and confirms or declines; if they decline or do not respond, you will receive a 100% refund.
3. How much is refunded if I cancel 7 days in advance?
80% is refunded for tour guide rental services.
4. What happens if the tour guide cancels?
If the tour guide cancels after confirmation due to their fault, you will receive a 100% refund.
5. Do I need to purchase travel insurance?
The platform recommends purchasing travel insurance to provide the best protection for your interests.
Conclusion
In just a few steps, you can find and book a suitable tour guide on Huongdanviendulich.vn. Read the policies carefully, keep all communications on the platform, and check the tour guide’s card before your trip.
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