The cost of acquiring a new customer is increasingly high: advertising is expensive, and customers ask for prices from multiple providers before going silent. On Huongdanviendulich.vn, customers proactively post tour requests with clear destinations, travel dates, group sizes, and budgets. Travel agencies only need to find suitable requests and submit quotes.
Why accept customers through tour requests?
- Customers have genuine needs: they already have travel dates, group sizes, and budgets.
- No advertising costs: no registration fees or membership fees.
- Pay only when successful: the marketplace charges 5% of the tour value when the transaction is completed.
- Many types of customers: families, businesses, foreign visitors, and school groups.
Step 1: Complete your company profile
Customers will review your profile before making a choice. Be sure to provide complete information:
- Company name, travel business licence, address, and years in operation.
- Strengths: destinations covered, customer types served, and languages supported.
- Sample tours and authentic photos from groups you have served.
A complete profile helps your company appear trustworthy in the list of travel companies.
Step 2: Find suitable requests
Go to the tour request list and filter by departure location, destination, language, group size, tour type (join-in or private custom tour), and transportation.
Only submit quotes for requests you can handle well. Mass quoting makes it easy for customers to overlook your offer.
Step 3: Submit a quote that makes customers choose you
A compelling quote should include:
- A day-by-day itinerary closely aligned with the customer's stated preferences.
- Clear pricing: price per person, children's price, and single-room supplement.
- Inclusions and exclusions specified clearly: hotel name, number of meals, vehicle type, and sightseeing tickets.
- Clear cancellation and change policies.
- One differentiator: a unique experience, a guide fluent in the required language, or gifts for the group.
Step 4: Follow up and close the sale
- Answer customers' questions promptly.
- Be ready to adjust the itinerary and hotel category to fit the budget.
- After the tour, invite customers to leave a review; this will give you an advantage when submitting future quotes.
Work with guides and vehicle providers on the marketplace
If you need a guide for a group, your company can post a guide request. If you need a vehicle, post a vehicle request so vehicle providers can submit quotes.
